How to Use Zoom Webinar Q&A Feature
If you are hosting or attending a Zoom webinar, you might want to know how to use the question and answer (Q&A) feature. This feature allows attendees to ask questions during the webinar, and for the host, co-hosts, and panelists to answer them. Optionally, attendees can also answer and upvote each other's questions. After the webinar has ended, you can generate a Q&A report for further analysis.
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In this article, we will show you how to use Zoom Webinar Q&A feature in detail. We will cover:
What is Zoom Webinar Q&A feature?
How to schedule a webinar with Q&A feature?
How to edit Q&A options?
How to manage Q&A during a webinar?
How to generate Q&A reports after a webinar?
Tips and best practices for using Q&A feature
By the end of this article, you will be able to use Zoom Webinar Q&A feature confidently and effectively.
What is Zoom Webinar Q&A Feature?
Zoom Webinar Q&A feature is a tool that allows attendees to ask questions during a webinar, and for the host, co-hosts, and panelists to answer them. The host can choose whether to allow anonymous questions, attendees to view, upvote, and comment on questions, and whether to show answered questions to all attendees or only to the questioner. The host can also enable a practice session before the webinar starts, where they can test the Q&A feature with the panelists.
The Q&A feature is different from the chat feature, which allows attendees to send messages to the host, panelists, or all panelists and attendees. The chat feature is more suitable for general comments and feedback, while the Q&A feature is more focused on specific questions and answers. The host can choose to enable both features, one of them, or none of them for their webinar.
The Q&A feature is available for Zoom webinars with up to 10,000 attendees. You need to have a Zoom Pro, Business, Education, or Enterprise account to host a webinar. You can also join a webinar as an attendee using the Zoom desktop client, mobile app, or web browser.
How to Schedule a Webinar with Q&A Feature?
To schedule a webinar with Q&A feature enabled, you need to follow these steps:
Sign in to your Zoom account and go to the page.
Click on Schedule a Webinar and fill in the webinar details such as topic, description, date, time, duration, registration options, etc.
Under Webinar Options, check the box next to Q&A.
Click on Schedule to save your webinar settings.
You will see a confirmation page with your webinar information and a link to edit your Q&A options.
You can also schedule a webinar with Q&A feature using the Zoom desktop client or mobile app. For more details, you can refer to this .
How to Edit Q&A Options?
To edit Q&A options for your webinar, you need to follow these steps:
Sign in to your Zoom account and go to the page.
Click on the topic of your scheduled webinar and then click on Edit next to Q&A.
You will see a pop-up window with various Q&A options that you can customize according to your preferences.
You can choose whether to allow anonymous questions, attendees to view all questions or only their own questions, attendees to upvote and comment on questions, and whether to show answered questions to all attendees or only to the questioner.
You can also enable a practice session before the webinar starts, where you can test the Q&A feature with your panelists.
Click on Save to apply your changes.
You can also edit Q&A options using the Zoom desktop client or mobile app. For more details, you can refer to this .
How to Manage Q&A During a Webinar?
To manage Q&A during a webinar, you need to follow these steps:
During the webinar, click on the Q&A icon in the toolbar.
You will see a window with all the questions that have been asked by the attendees. You can sort them by open (unanswered), answered, or dismissed (rejected).
To answer a question, you can either click on Answer Live, which will allow you to speak your answer verbally, or click on Type Answer, which will allow you to type your answer in text. You can also choose whether to send your answer privately (only visible to the questioner) or publicly (visible to all attendees).
To dismiss a question, you can either click on Dismiss, which will remove it from the list of open questions, or click on Dismiss All, which will remove all open questions at once.
You can also view the number of upvotes and comments for each question. You can click on the comment icon to view or reply to comments.
You can also manage Q&A using the Zoom desktop client or mobile app. For more details, you can refer to this .
How to Generate Q&A Reports After a Webinar?
To generate Q&A reports after a webinar, you need to follow these steps:
<ol Sign in to your Zoom account and go to the page.
Under Usage Reports, click on Webinar.
Select the date range and the webinar that you want to generate a report for.
Click on Generate. You will see a list of reports that you can download, such as registration, attendee, performance, polling, survey, and Q&A reports.
Click on Q&A Report and then click on Download. You will get a CSV file that contains the questions and answers from the webinar.
You can open the file with any spreadsheet software and analyze the data. You can see the name, email, timestamp, question, answer, type (live or text), and status (public or private) of each question and answer.
You can also generate Q&A reports using the Zoom desktop client or mobile app. For more details, you can refer to this .
Tips and Best Practices for Using Q&A Feature
To use Q&A feature effectively for your webinars, here are some tips and best practices that you can follow:
Before the webinar, prepare some frequently asked questions (FAQs) and answers that you can use during the Q&A session. This will help you save time and provide consistent information to your attendees.
During the webinar, encourage your attendees to ask questions using the Q&A feature. You can also ask them to upvote or comment on the questions that they find most relevant or interesting.
Assign a moderator or a panelist to monitor and manage the Q&A feature. They can filter out inappropriate or off-topic questions, prioritize the most popular or important questions, and provide timely and accurate answers.
Use a mix of live and text answers to suit different types of questions and audiences. Live answers are more engaging and interactive, while text answers are more concise and clear.
Show appreciation and acknowledgment to your attendees who ask questions. You can thank them by name, praise their curiosity or insight, or invite them to share their feedback or experience.
After the webinar, review the Q&A report and follow up with your attendees. You can send them an email with a summary of the Q&A session, a link to the webinar recording, or additional resources that they might find useful.
Conclusion
Zoom Webinar Q&A feature is a powerful tool that can enhance your webinar experience and engagement. It allows you to interact with your attendees, answer their questions, and get their feedback. By following the steps and tips in this article, you can use Zoom Webinar Q&A feature effectively for your webinars.
If you want to try out Zoom Webinar Q&A feature for yourself, you can sign up for a free trial of Zoom Webinar here. You can also check out some of our other articles on how to use Zoom Webinar features such as polling, survey, registration, live streaming, etc.
We hope you found this article helpful and informative. If you have any questions or comments, please feel free to leave them below. We would love to hear from you!
FAQs
How do I enable Q&A feature for an existing webinar?
If you have already scheduled a webinar without enabling Q&A feature, you can still edit your webinar settings and enable it. Just go to the Webinars page in your Zoom account, click on the topic of your webinar, and then click on Edit next to Q&A. You can then check the box next to Q&A and save your changes.
How do I disable Q&A feature for a webinar?
If you want to disable Q&A feature for a webinar, you can uncheck the box next to Q&A in your webinar settings. Alternatively, you can also disable Q&A feature during a webinar by clicking on the More button in the Q&A window and then clicking on Disable Q&A.
How do I export Q&A data from a webinar?
If you want to export Q&A data from a webinar, you can generate a Q&A report from your Zoom account. Go to the Reports page in your Zoom account, click on Webinar, select the date range and the webinar that you want to export data from, click on Generate, and then click on Download next to Q&A Report. You will get a CSV file that contains the questions and answers from the webinar.
How do I share Q&A data with my attendees?
If you want to share Q&A data with your attendees, you can send them an email with a link to the Q&A report or attach the CSV file to the email. You can also share Q&A data with your attendees during a webinar by showing answered questions to all attendees or by using the share screen feature to display the Q&A window.
How do I moderate Q&A feature for a webinar?
If you want to moderate Q&A feature for a webinar, you can assign a moderator or a panelist to monitor and manage the Q&A window. The moderator or panelist can filter out inappropriate or off-topic questions, prioritize the most popular or important questions, and provide timely and accurate answers. The moderator or panelist can also enable or disable Q&A feature during a webinar by clicking on the More button in the Q&A window and then clicking on Enable Q&A or Disable Q&A. 44f88ac181